Over the past few weeks I have dove into how increasing employee engagement helps to boost productivity, but it does so much more than that. Here are a few ways that employee engagement adds to your business in more ways than the obvious benefits of increased productivity:
It makes the time employees spend inside the doors of your business happier, healthier, and more likely to stay with your organization.
It makes the people who interact with your company:
More likely to feel as though their money was spent well
More likely to return as a client or customer
More likely to be in a better mood while they interact with other people throughout the rest of their day.
More likely to refer friends, family members, and coworkers.
More likely to leave a positive review online.
An Example of How Employee Engagement Adds More Than Productivity
Put yourself in the shoes of someone who just had an interaction with an engaged employee.
Imagine just being helped by an employee of a company who seemed to ‘go the extra mile’ for you.
They listened to you.
They used their creativity and thought power to suggest a better solution than you had even imagined.
Imagine what you think about the company after that interaction.
I know for me the thought process goes something like this after a great interaction with a business:
That person cared, they actually listened to my problem. I love it!
But why would they care so much? The company must treat them well. Whatever they are doing to produce an interaction like that, I love it. I like that they treat such helpful people so well! I will recommend their services, and I am glad I am doing business with them!
Imagine that being the thought process mulling in the heads of every client and customer of your business. That’s powerful. And it is just one example of the long list of benefits increasing your employees engagement levels.
In short, employee Engagement makes your world better, and it makes your clients’ and customers’ world better.
Contact us today to start the process of increasing employee engagement within your own organization, and begin reaping the many benefits!
Image courtesy of flickr user donireewalker